Privacy Policy

This Privacy Policy sets forth the policies and procedures of Agency Compass, LLC. (“Company”, “we”, “us”, or “our”) regarding your access to and use of the website agencycompass.com, as well as all affiliated websites, subdomains, web applications, mobile applications, portals, and related services operated by the Company (collectively, the “Services”) — including what information we collect about you, and how that information is used, stored, shared, and/or deleted.

Your use of the Services and any information you may provide is subject to the terms of this Privacy Policy, as may be updated from time to time. Please read this Privacy Policy carefully before using the Services. This Privacy Policy does not apply to any third-party websites, services, or applications, even if accessible through the Services.

BY ACCESSING AND USING THE SERVICES, YOU AGREE TO BE BOUND BY THIS PRIVACY POLICY IN ITS ENTIRETY. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT USE OUR SERVICES.

Information We Collect

The types of information we may collect and our privacy practices depend on your interaction with the Services and the requirements of applicable law. Through your use of the Services, we may collect the following:

• User-provided information — certain personal information in order for you to use the Services, including, without limitation, (i) full name; (ii) mailing address; (iii) phone number; and/or (iv) email address. When you send a communication via the Services (e.g. customer service inquiries / comments), we may also collect that communication and any information you choose to provide.
• Financial information — when you use the Services, we may collect additional information including, without limitation, (i) date of birth; (ii) occupation; (iii) primary contact information; and (iv) other financial information relating to the type of Services requested. This information is kept strictly confidential in accordance with this Privacy Policy and applicable law.
• Log file / data information — when you browse the Services, we may automatically collect information regarding your interaction with the Services, such as your IP address, browser and device information, the pages or content you view, your searches, and other actions taken. Such information is not linked to any personal information you provide and does not permit the identification of individual persons.
• Cookies — small text files placed on your device to store user preferences. Cookies do not tell us your personal identification information unless you choose to provide it. We may use both session and persistent cookies to identify that you've logged in, to tell us how and when you interact with the Services, and to monitor aggregate usage. You may set your device to refuse cookies; however, some functions may not work properly if you do.
• Pixels / web beacons — tiny graphics with a unique identifier that may be included on our Services to deliver or communicate with cookies, track and measure performance, and monitor the effectiveness of our advertising.

How We May Use Your Information

We use the information received from you in connection with the Services in order to operate, protect, improve, develop, and provide the Services, create and maintain a secure environment, provide a personalized experience, and comply with our various legal obligations. Such uses include:

• Providing customer service and responding to customer inquiries;
• Contacting potential customers who have requested Services and communicating with you about your use of the Services;
• Offering you a personalized experience regarding use of the Services;
• Providing access to certain functionalities and features of the Services;
• Enforcing the Terms of Use;
• Contacting customers for administrative purposes, including notifying you of changes to the Privacy Policy;
• Fraud prevention and verifying or authenticating information;
• Reviewing usage and operations to improve the content and functionality of the Services;
• Providing information about our Services; and
• Monitoring and tracking the total number of users for statistical purposes.

Should you wish not to receive emails, offerings, or other promotional materials, please follow the unsubscribe instructions contained in any email. Unsubscribing will not affect your ability to receive communications relating to your specific customer service inquiries or requests.

How We Secure and May Share Your Information

In no event will we ever sell or lease your information to any third party without your prior written consent. Your phone number will not be shared with third parties. Notwithstanding the foregoing, we may share your information with: (i) our staff and/or data person(s) in charge of maintaining and recording the information; and/or (ii) our service providers involved in providing the Services, who shall only have access to such information for the purpose of performing such services on your behalf and are prohibited from using it for any other purpose.

We may disclose personal information in order to respond to customer service inquiries or enforce our Terms of Use. We may also make anonymous and/or aggregate personal information for commercial, marketing, and/or legitimate business purposes, such as reporting and conducting research and development. In the event ownership of all or part of our business changes via merger, acquisition, divestiture, dissolution, or sale of assets, your information may be assigned or transferred to the new owner.

We take reasonable administrative, physical and electronic measures and industry best practices designed to protect the information that we collect from unauthorized access, use, destruction, or disclosure. Notwithstanding, we cannot assure or guarantee the security of any information that you transmit to us. Any information you share for use of the Services is done at your own risk.

Third-Party Websites

We may include links to other websites (“Third-Party Websites”) via the Services. This Privacy Policy does not cover any collection or use of information that Third-Party Websites may collect from you. You should consult such Third-Party Websites' privacy policies, and we assume no responsibility or liability whatsoever for their content and/or activities.

Retaining Your Information

We will retain your personal information while you are an active user of the Services, and thereafter so long as needed for purposes that are not prohibited by applicable law. Before we use any of your personal information for any new purpose not originally authorized by you, we will use best efforts to provide details regarding the new purpose and give you the opportunity to opt out.

Opt-Out

When you provide us with personal information pursuant to a request for Services, we imply that you consent to our collecting it and using it for that specific reason only. We may also use your contact information to periodically send you free newsletters and emails that directly promote the Services. When you receive such promotional communications, you will have the opportunity to opt out by following the unsubscribe instructions provided in the email.

Modifying, Accessing, Correcting, or Destroying Information

It is your sole responsibility to ensure that any and all information you provide when using the Services is complete and accurate. You have a right to request and access your personal information, and can review and/or make necessary changes at any time by contacting us at legal.requests@agencycompass.com. If you want us to delete your personal information, please contact us at the same address. We'll take steps to delete your information as soon as we can, but some information may remain in archived/backup copies for our records or as otherwise required by law.

International Users and Transfer of Information

Company and the Services are hosted in the United States, our Services are directed towards the United States market, and our Privacy Policy is in place to comply with applicable United States law. If you are located outside the United States and choose to provide personal information to us, doing so serves as your consent to the transfer of your personal information to the United States, where privacy laws may not be as protective as those in your jurisdiction.

Privacy Rights of Children

Our Services are not intended for use by or directed to children, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information as soon as possible. If you believe we have collected personal information of a minor, please contact us at legal.requests@agencycompass.com.

California Privacy Rights

Under California's “Shine the Light” law, California residents have the right to opt out of disclosing personal information to third parties for the purpose of direct marketing. Under the California Consumer Privacy Act (“CCPA”), California consumers have the following rights:

• Right to Know — request information about the categories and sources of personal information we collect, our purposes, and the types of third parties that receive it. You may request a copy of your personal data once per 12-month period.
• Right to Delete — request that we delete some or all of the personal information we have about you, subject to certain exceptions.
• Right to Opt-Out of Sale — we do not sell personal information. Should that change, we will notify users and provide an ability to opt out.
• Non-Discrimination — we won't discriminate against anyone because they exercise any rights herein.

To exercise your rights, we must be able to verify your identity as the owner of the account and/or personal information you are inquiring about.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications take effect immediately upon posting on the Services. Your continued use of the Services constitutes your agreement to this Privacy Policy and any future revisions.

Questions & Contact Information

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or have any questions regarding this Privacy Policy, please contact us at legal.requests@agencycompass.com or 305-440-0292.

This page reproduces Agency Compass's Privacy Policy for reference within this site concept. The authoritative version is maintained by Agency Compass, LLC.